Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your backpack must be:
The following items cannot be returned:
To complete your return, please follow these steps:
FOX Global (P/A XD Design: K00236)
Nobelsingel 15
2652 XA Berkel en Rodenrijs
The Netherlands
You will be responsible for the shipping costs, and these costs are non-refundable.
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.
If you haven’t received your refund yet:
We only replace items if they are defective or damaged. If you need to exchange your backpack for the same item, please email us at [email protected].
If you have any questions about refunds and returns, please contact us at [email protected].