Warranty & Repairs
We stand behind the quality of our products. Every XD Design backpack comes with a two-year warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.
Although we do not offer a repair service at this time, we want to help you get the most out of your backpack. We offer a limited range of spare parts to help extend the life of your product. These include replacement zipper pullers, carabiners and the combination lock for the Bobby Bizz 2.0.
Please retain your proof of purchase, as it may be required for warranty inquiries. Claims are assessed case by case. Warranty does not cover normal wear and tear, misuse, accidents or loss.
Warranty claims are reviewed within 3 to 5 business days. See below for more information on available spare parts and how to request them.
Replacement Zipper Pullers
Need a quick fix for your backpack? Our original XD Design zipper pullers are available as spare parts. They are easy to replace and restore full function and comfort to your bag. Do you need zipper pullers? Please reach out to our support team. We are happy to help.
Replacement Carabiner
Lost or damaged the carabiner on your Bobby Bizz 2.0? We offer a replacement part to keep your backpack fully functional and secure. The carabiner is easy to attach and helps restore the original locking feature. Need a replacement? Please reach out to our support team. We are here to assist you.
FAQs
What makes XD Design backpacks anti-theft?
Our backpacks are built to protect your belongings in any situation. With hidden zippers, cut-resistant materials, RFID protection and secure compartments, each detail helps prevent theft. Lockable zippers and magnetic closures add both safety and ease of use, making every journey more secure.
Are the backpacks made from sustainable materials?
Yes, our backpacks are made using certified recycled materials. With the AWARE™ tracer, you can verify the origin and impact of the fabrics used. We focus on reducing environmental impact by choosing materials that give waste a second life, without compromising on quality or durability.
Are the backpacks water-resistant?
Yes, our backpacks are designed to handle everyday weather. The materials are water-repellent and many models feature waterproof zippers to help keep your belongings dry.
Is there a warranty on our products?
Yes, we offer a 2-year warranty covering manufacturing defects. For full details, check our warranty policy or reach out to us.